Privacy Policy
Last updated: 4 August 2024
Information We Collect
We collect information that you provide directly to us when you request consultation services, including your name, email address, and details about your benefits or pension situation. We also collect information about the services you select and any additional details you choose to share regarding your circumstances.
How We Use Your Information
The information we collect is used to provide consultation services, prepare applications and documentation, communicate with you about your case, and maintain records as required for legal and professional purposes. We may also use your information to improve our services and communicate updates relevant to your case.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with government agencies and benefits departments as necessary to process your claims, with professional advisors who assist with your case under confidentiality obligations, and when required by law or legal process.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Case files are typically retained for seven years following case closure, after which they are securely destroyed.
Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information subject to legal retention requirements, object to processing of your information, and withdraw consent where processing is based on consent.
Cookies and Tracking
Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. See our Cookies Policy for detailed information.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact
For questions about this privacy policy or our data practices, contact us at:
42 Chichester Street, Belfast, BT1 4JB, United Kingdom